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Field Service Technician
POSITION SUMMARY
The Field Service Technician is responsible for providing on-site services to clients. This role involves diagnosing and resolving equipment issues, performing preventive maintenance, and ensuring the optimal functionality of technical systems. The Field Service Technician plays a crucial role in maintaining customer satisfaction by delivering timely and effective solutions, contributing to the overall success of service operations.
ESSENTIAL JOB FUNCTIONS
- Champion CASI’s Mission, Vision, and Core Values by demonstrating the behaviors that contribute to CASI’s success.
- Travel to client locations to install, troubleshoot, repair, and maintain technical systems and equipment.
- Execute routine inspections and preventive maintenance procedures to maximize equipment reliability.
- Diagnose complex technical issues and implement effective solutions.
- Perform equipment repairs and replacements, ensuring minimal downtime for clients.
- Establish and maintain positive relationships with clients, addressing their technical concerns and providing clear explanations of service procedures.
- Educate clients on equipment usage, maintenance, and best practices.
- Maintain accurate and detailed records of service activities, including service reports, equipment status, and parts used.
- Provide comprehensive documentation for troubleshooting procedures and resolutions.
- Collaborate with internal teams, including technical support, engineering, and sales, to ensure seamless communication and problem resolution.
- Provide feedback to improve product design and service processes.
- Respond to emergency service calls promptly and efficiently, ensuring timely resolution of critical issues.
- Demonstrate regular attendance and timeliness in reporting to work, meetings, and completing assignments.
- Ability to work and interact well with others.
OTHER JOB QUALIFICATIONS
- Provide training for junior team members.
- Serve as an escalation path for complex issues.
JOB QUALIFICATIONS
Education: Associate degree in related technical field is required.
Experience: Minimum of 2 years of experience in material handling automation, equipment repair, general maintenance, customer service, or another related field, if degreed. Minimum of 4 years of experience in material handling automation, equipment repair, general maintenance, customer service, or another related field, if non-degreed.
Required Skills
- Knowledge of electronics, networks, and industrial equipment.
- Ability to read electrical/mechanical drawings.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a team environment.
- Ability to work in a fast-paced environment.
- Knowledge of electricity/electronics, LAN/WAN networks, Servers, +24VDC, and industrial equipment.
- Reading repair manuals and consulting with other professionals.
Preferred Skills
- Forklift certified.
- Low voltage experience.
- Familiar with Programmable Logic Controller (PLC) programs and logic.
SPECIAL DEMANDS
- Requires regular, extensive travel.
- May require occasional weekend and evening work hours.
- Bending, twisting, crawling, squatting, climbing, and fitting into tight spaces.
Learning and Engagement Specialist
POSITION SUMMARY
The Learning and Engagement Specialist plays a vital role in fostering a positive workplace culture, enhancing employee satisfaction, and driving initiatives that promote organizational alignment, productivity, and morale. The incumbent will lead the design, development, and execution of training programs for employees and leadership at CASI to support these goals. And they have a deep understanding of employee engagement strategies and a knack for building meaningful connections across all levels of the organization.
ESSENTIAL JOB FUNCTIONS
- Employee Engagement Programs:
Develop, implement, and oversee programs and initiatives to boost employee engagement, satisfaction, and retention. - Communication & Feedback:
Serve as a liaison between employees and management to ensure open communication. Regularly collect and analyze employee feedback through surveys, focus groups, and other methods to identify trends and actionable insights. - Training & Development:
Work with HR and leadership to identify, develop and implement training opportunities that support employee growth and career development for both individual contributors and people managers. - Onboarding & Orientation:
Collaborate with HR to ensure new hires feel welcomed and integrated into the company culture through engaging onboarding experiences. - Wellness & Work-Life Balance:
Partner with cross-functional teams to promote initiatives that support employee well-being and work-life balance, such as wellness programs, flexible work options, and mental health resources. - Culture Building:
Organize and coordinate events, workshops, and team-building activities that reinforce the company’s core values and promote a cohesive, inclusive workplace. - Metrics & Reporting:
Track and analyze employee engagement metrics, providing regular updates and recommendations to leadership on areas for improvement.
OTHER JOB FUNCTIONS
- Assist with special projects as needed.
JOB QUALIFICATIONS
Education: Bachelor’s degree with a focus in Human Resources, Learning and Development, Organizational Psychology, Business Administration, or a related field. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree.
Experience: 3+ of experience in employee engagement, training, or related roles.
Required Skills
- Strong interpersonal and communication skills, with the ability to connect with employees at all levels.
- Strong results orientation and attention to detail.
- Excellent public speaking skills in front of small and large groups.
- Proven ability to manage multiple projects and deadlines in a fast-paced environment.
- Analytical mindset with experience using surveys, data, and KPIs to drive decisions.
- Familiarity with employee engagement platforms and tools.
- A passion for creating positive, people-focused workplace experiences
- Proactive attitude with a willingness to learn and contribute to a dynamic team environment.
- Proficiency in MS Office Suite.
Core Competencies
- Empathy and active listening.
- Creativity in designing programs and events.
- Collaboration and teamwork.
- Problem-solving and adaptability.
- Strong organizational and project management skills.
- Demonstrated alignment with CASI Core Values:
- Integrity First
- One Team
- Growth Mindset
- Customer Committed
- Excellence
- Ignite Innovation
Preferred Requirements
- Bilingual Spanish
SPECIAL DEMANDS
- Willingness to work flexible hours to accommodate production schedules or urgent engineering issues.
- Ability to travel occasionally for supplier visits, training, or other job-related activities.
- Physical ability to spend time on the manufacturing floor, as needed.
Sr. Demand Planner
POSITION SUMMARY
The Senior Demand Planner is responsible for refining and executing demand forecasting strategies, and executing those plans through MRP, purchasing and finite schedule of factory work cells. This role requires a seasoned professional with a deep understanding of market dynamics, proven analytical expertise, and strategic foresight to optimize inventory management and enhance overall supply chain efficiency.
ESSENTIAL JOB FUNCTIONS
- Champion CASI’s Mission, Vision, and Core Values by demonstrating the behaviors that contribute to CASI’s success.
- Collaborate closely with internal teams to gather relevant data and align demand forecasts with strategic business objectives and translate that into actionable MRP output for procurement and manufacturing.
- Evaluate and enhance forecasting methodologies, leveraging advanced statistical techniques to continuously improve forecast accuracy.
- Oversee the implementation of demand planning tools and systems, ensuring their optimal use and functionality to streamline forecasting processes.
- Monitor key performance indicators (KPIs) related to demand forecasting, inventory management, and supply chain efficiency, providing regular reports and insights to stakeholders.
- Lead cross-functional meetings, provide expertise on demand planning, address challenges, and contributing to strategic discussions to optimize supply chain operations.
- Mentor and support team members, fostering a collaborative and knowledge-sharing environment across CASI.
- Demonstrate regular attendance and timeliness in reporting to work, meetings, and completing assignment.
- Schedule Production work cells based on demand, labor and material availability.
OTHER JOB FUNCTIONS
- Work with material control to optimize work in progress (WIP).
- Work cross functionally to create and maintain efficiency reporting for production work cells.
- A full understanding of product costing related to both continuous manufacturing and a project-based manufacturing environment.
- Ability to work and interact well with others
JOB QUALIFICATIONS
Education: Bachelor’s degree in supply chain, business, finance, engineering, or another related field is preferred.
Experience: 7+ years’ experience in Planning, Supply Chain, Procurement, Purchasing, Finance, or other related field, preferably with a focus on electro-mechanical components is preferred.
Required Skills
- Experience with continuous production work cells and project-oriented job shop environments.
- Understanding Lean Manufacturing concepts, Kanban, pull systems, supply chain management, inventory management, and industry best practices.
- Proven experience in demand planning, with a track record of successful leadership in a dynamic and complex environment.
- Proficiency in statistical analysis tools, forecasting software, and ERP systems.
- Strong interpersonal and communication skills, with the ability to influence and collaborate effectively at various organizational levels.
- Detail-oriented with the ability to manage multiple priorities in a deadline-driven environment.
- Knowledge of supply chain principles, inventory management, and statistical modeling.
- Excellent strategic thinking, problem-solving, and decision-making skills.
- Demonstrated ability to drive process improvement initiatives and implement innovative solutions.
- Demonstratable expertise in SQL based ERP systems
- Proficient in Microsoft Office.
Preferred Skills
- Experience with mechanical and electrical drawings, specifications, and documentation.
- xTuple ERP experience.
- Licensed and certifications including APICS, IBF, CPIM, CSCP, SCOR, CFPIM, ERP, SAP, CPF