General Terms and Conditions:
CASI’s proposal, quotation, sale, and/or acceptance of the customer’s purchase order for CASI’s equipment and/or services is expressly conditioned upon customer’s assent to CASI’s General Terms and Conditions of Proposal/Quotation/Sale, which are attached.
These Terms and Conditions are hereby incorporated into this proposal document by this reference. By submitting any purchase order, acknowledgment form, or other responsive document or electronic communication which accepts CASI’s proposal or quotation for the sale of its equipment and services, in whole or in part, you assent to such General Terms and Conditions of Proposal/Quotation/Sale as supplemented by this proposal document.
Payment Terms
System progress payment terms are as follows:
- 35% down payment due upon receipt of invoice.
- 35% due upon receipt of invoice and after receipt of customer signed System Requirement Document (SRD)
- 20% due upon receipt of invoice after Factory Acceptance Test (FAT) and prior to shipment.
- 10% due upon receipt of invoice after signed Customer Acceptance (CAT)
Any unpaid balance after 30 days may have a 1.5% handling fee added for each month the balance remains unpaid. If the customer delays the installation date or extends the use of the system beyond 30 days past the scheduled CAT date, the CAT milestone payment will be invoiced and due upon receipt. If a customer fails to pay any invoice within 30 days after receipt, CASI reserves the right to void all warranties and cancel the software license permitting the customer to use the system.
Shipping is included in this proposal, but customers can choose the shipping company or agent of their choice and pay directly should they so choose. In this case, CASI will deduct the shipping charges from one of the milestone payments.
Any taxes, fees, or insurance charges are the responsibility of the customer and will be added to the invoice unless otherwise specified. Unless sales tax is specifically included in the quote, customers are required to report and submit applicable sales and use tax.
Cancellation
n the event Purchaser cancels this contract or any portion thereof, Purchaser shall pay to CASI an amount equal to the sum of all direct material costs (including restocking charges), all direct labor and related burden costs, along with a proportionate level of profit on all such costs associated with this contract unless expressly provided otherwise. The minimum cancellation fee is an amount equal to thirty percent (30%) of the contract price at the time of cancellation. The minimum cancellation fee is effective immediately upon order acknowledgment.
Delivery
All shipments are FOB Destination unless the customer has arranged for shipping. Lead time is approximately XX-YY business weeks* from System Requirements Document (SRD) signing to commencement of the Factory Acceptance Test (FAT). Quoted delivery time represents our best estimate of shipment. We are not responsible for delays in delivery caused by vendor/supplier delays, fires, accidents, labor strikes, or other causes beyond our control.
*Please note that delays in payment or providing information for completion of the SRD will add to the lead time. The delivery estimate is based on the current workload and current resource allocation and is subject to change based on the order date.
Warranty
CASI solutions come with a 1-year warranty from the date of installation, provided installation occurs within three months of the ship date. This includes all parts and labor as well as unlimited email, web-based, and on-site support (with the exception of travel expenses) during normal business hours. On-site support is provided as needed, or when online or remote support cannot resolve the issue. After one year from installation, unless the support agreement is renewed, CASI standard hourly support rates apply. CASI standard support guarantees a four-hour response time by phone within the hours of 9:00 AM to 5:00 PM US central standard time Monday through Friday.
